This Zoom video call is a discussion between Todd Smith from 360Converge and Dominic Cergnul who is the centralized BDC Manager at Boch Automotive. This was a call with a lot of insight about getting through COVID-19 from a dealership operations perspective. We discuss how he leverages video in his initial response to triage his sales leads and how he is putting all his BDC experience to work to get through this difficult time. We also talk about the importance of people and processes not just Digital Retailing technology as the best practice for creating a post-pandemic sales system. Don’t miss these insights to help your dealership navigate these difficult times.